Programs

During intake, we make sure everyone feels welcomed and supported. We offer a variety of breakfast options, including oatmeal, noodles, and prepackaged snacks, as well as coffee, tea, and bottled water to help start the day. Individuals can select clothing and footwear in all sizes, for both men and women and access personal hygiene items. We also provide assistance with securing a physical address and phone number for receiving mail, along with help navigating taxes.

Our goal is to offer comfort, care, and a sense of stability during this important time. Our staff always aim to build strong relationships with patrons. We serve as the main point of contact and access to all services.

Once housing is secured, our coordinators provide personalized case management to help participants live independently and sustainably. Every step is customized to address the unique needs of the individual, helping to build lasting stability and success. The program has 7 coordinators and a team lead, who can support a total of 105 participants.

A key part of the program is home-based case management. Our coordinators visit participants in their homes to help them work on their goals. Each visit has a clear purpose and is agreed upon with the participants, making sure that support is helpful and not intrusive. Our program uses different methods to support participants effectively, including a strengths-based approach. Housing coordinators focus on identifying and building on the strengths of program participants. This approach helps motivate and empower individuals as they work toward their goals.

Through the Housing with Supports program, participants gain not only stable housing but also the tools and resources to maintain their homes and improve their quality of life.

We support individuals who have experienced chronic homelessness and face challenges in finding stable homes. Our approach is based on proven methods, and we prioritize each resident’s path to stable housing and personal empowerment.

Residents can access a wide range of support services voluntarily, with no limits on how long they can stay as long as they meet lease or agreement terms. Our PSH program is built on the belief that every resident’s voice matters. We offer a wide range of services, including healthcare, intensive case management, life skills training, cultural activities, and more.

What sets us apart is our focus on respect and autonomy for our residents. We believe in giving them control over their decisions, offering voluntary services tailored to their needs, and ensuring a safe environment through a managed alcohol program. Above all, we uphold tenancy rights to provide a sense of security and belonging.

The van is stocked with a range of necessary items, including water, snacks, clean clothing (pants, shirts, outerwear, and footwear), new underwear and socks, and personal hygiene products. It also has a refrigerated unit and equipment to serve hot beverages.

This mobile outreach serves as both a resource hub and a visible community presence, where individuals can access supplies, ask questions, or share their concerns. The main goal of Street Reach is to engage people experiencing chronic homelessness who do not use existing community services. Our outreach teams work in areas where these individuals gather, such as encampments, to deliver support directly to them.

Additionally, Street Reach helps connect people to housing opportunities through a process called Coordinated Access. One staff member works in the daytime shelter and focuses on helping chronically individuals facing homelessness, who are not yet part of housing programs. We support individuals in completing the VI-SPDAT, a tool used to assess their needs. Our team also aids in connecting people with housing services, making phone calls to complete the full SPDAT, and organizing warm transfers to Housing First agencies. We assist with obtaining important documents, such as identification, and helping individuals open bank accounts, further empowering them to take the next steps toward stable housing.